Data Privacy

NAVI Website is committed to protecting customer personal data and complying with data protection regulations under Vietnamese law. We process data transparently, fairly, and lawfully.

We adhere to the following principles when processing personal data:

• Only collect data necessary for specific and lawful purposes.
• Process data fairly and transparently.
• Ensure data is accurate and updated when necessary.
• Store data for a reasonable and necessary period.
• Protect data from unauthorized access, use, or disclosure.

We apply the following security measures to protect data:

• Encrypt sensitive data during transmission and storage.
• Use firewalls and intrusion detection systems.
• Strict access control with multi-factor authentication.
• Regular data backups and secure storage.
• Regular security assessments and updates.

Under legal regulations, you have the following rights regarding your personal data:

• Right to be informed about data collection and use.
• Right to access and view your personal data.
• Right to request correction or update of inaccurate data.
• Right to request deletion of personal data (right to be forgotten).
• Right to restrict data processing in certain cases.
• Right to object to data processing for marketing purposes.
• Right to request data transfer (data portability).

We may transfer data to:

• Trusted service providers (hosting, email, payment) with similar security commitments.
• Technology partners supporting service operations.
• Competent state agencies when required by law.

All data recipients must comply with similar security standards.

• We only store data for the time necessary to fulfill stated purposes or as required by law.
• When data is no longer needed, we will securely delete or anonymize it.
• Customers can request deletion of their data, unless law requires retention.

In case of a data breach that may affect customer rights and interests:

• We will notify customers and competent agencies within 72 hours.
• Implement immediate remedial measures.
• Investigate causes and prevent similar breaches.

If you have concerns about how we handle personal data, you can:

• Contact us directly at [email protected].
• File a complaint with the competent data protection authority in Vietnam.
• Request dispute resolution according to legal regulations.