User Data Privacy and Deletion

User Data Privacy and Deletion Instructions

NAVI AI is a product of NAVI WEBSITE COMPANY LIMITED. This page explains how we collect, use, store, protect and delete data when you use NAVI AI or connect a Facebook Page to our service.

App name on the Meta platform: NAVI AI Chatbot.

This policy applies to:

• Customers who register and use NAVI AI.
• Page admins who connect a Facebook Page to NAVI AI.
• People who send messages to a Facebook Page running a NAVI AI chatbot.
• Data processed through our website, website chatbot, Facebook Messenger and other channels supported by NAVI AI.

NAVI AI is a technology product of NAVI WEBSITE COMPANY LIMITED. Meta and Facebook Messenger are third-party platforms with their own policies for data stored on Meta systems.

Depending on the features a customer uses, NAVI AI may process:

• NAVI AI account information: full name, email, phone number and business details.
• Facebook Page information: Page name, Page ID, profile picture, connection status and the permissions granted by the admin.
• The Messenger user identifier (PSID) issued by Meta for each Page.
• Message content, timestamps, conversation status and chatbot replies.
• Information a person voluntarily provides in a conversation, such as name, phone number, email or what they are looking for.
• Knowledge base data uploaded by the business to train the chatbot.
• Technical data such as IP address, device, browser, error logs and service usage history.
• Aggregate statistics such as conversation counts, frequent questions and chatbot usage levels.

NAVI AI never asks for and never stores a user's Facebook password.

Data is used to:

• Connect a Facebook Page to NAVI AI.
• Receive and reply to Messenger messages on behalf of an authorised Page.
• Answer questions using the business's own knowledge base.
• Keep conversation history so the business can follow up with its customers.
• Capture contact details that a person voluntarily provides.
• Manage accounts, subscription plans and usage limits.
• Report on chatbot performance.
• Detect errors, fraud, spam and abuse.
• Improve the quality, reliability and security of NAVI AI.
• Meet obligations under applicable law.

NAVI AI does not sell personal data to third parties.

When a Page admin connects a Facebook Page to NAVI AI:

• The admin must sign in to Facebook and actively grant the required permissions.
• NAVI AI accesses data only within the scope the admin has approved.
• Data and access are tied to the specific Facebook Page that was connected.
• Each Page is isolated from other Pages and other customers.
• The admin can disconnect the Facebook Page from NAVI AI at any time.

Disconnecting NAVI AI does not delete the Facebook Page, the Facebook account, or data held by Meta.

NAVI AI applies reasonable safeguards, including:

• Encryption of data in transit.
• Access control per account and per business.
• Isolation of data between customers.
• Storing connection details and access tokens server-side only.
• Limiting access by staff and service providers.
• Monitoring system logs and investigating unusual access.
• Backing up the data required to keep the service running.

Facebook Page access tokens and related credentials are never displayed publicly or shared with other customers.

We retain data for as long as needed to:

• Provide and maintain the NAVI AI service.
• Handle support requests or disputes.
• Maintain security and prevent fraud and abuse.
• Comply with accounting, tax and other legal obligations.

When an account or a Facebook Page connection is deleted, the related data is deleted or anonymised under NAVI's process, except data we are required to keep by law.

Copies may persist in backups for a limited period before they are overwritten or removed on the normal backup cycle.

A Page admin can disconnect a Facebook Page in either of two ways.

Option 1: Disconnect inside NAVI AI

After disconnecting, NAVI AI stops receiving and replying to new messages for that Page.

Option 2: Remove access in Facebook

The names and locations of these settings may change with the Facebook interface.

Any user or Page admin can request deletion by emailing [email protected] with the subject: NAVI AI data deletion request.

Please include:

• Full name of the requester.
• The email registered with the NAVI AI account.
• The Facebook Page name.
• The Facebook Page URL or Page ID.
• Which data you want deleted.
• The reason for the request, if any.
• Information that lets us verify you are authorised to manage that Page or account.

We may ask for additional verification so that nobody can request deletion of another business's or another person's data.

Once a request is verified, NAVI deletes the related data from NAVI AI systems, including:

• Facebook Page connection details.
• Stored access tokens and granted permissions.
• Messenger user identifiers held by NAVI AI.
• Messenger conversation history stored on NAVI AI systems.
• Contact details captured during those conversations.
• Statistics that could identify a user or a Page.
• The knowledge base and chatbot data, if the admin asks for the whole account to be deleted.

Deleting data from NAVI AI does not delete data held by Meta, Facebook, or by the Page owner on their own systems.

NAVI may retain:

• Data we are required to keep by law.
• Invoices, payment and transaction records.
• Security logs needed to investigate fraud or abuse.
• Aggregated or anonymised data that can no longer identify a person.

Once we have the full details and have verified the requester:

• NAVI confirms receipt of the request by email.
• The deletion is carried out as soon as reasonably possible.
• NAVI emails a confirmation once it is done.
• If a request is complex or subject to legal obligations, NAVI will keep the requester informed of the progress.

Any remaining copies in backups are removed or overwritten on the normal backup cycle.

You have the right to:

• Ask what personal data NAVI AI holds about you.
• Ask us to correct inaccurate data.
• Ask us to restrict or stop processing your data.
• Revoke a Facebook Page connection.
• Ask us to delete your personal data.
• Object to the use of your data for marketing.
• Complain about how your data is handled.

Some rights may be limited where NAVI is required by law to keep or continue processing the data.

Businesses using NAVI AI are responsible for:

• Telling their own customers that conversations may be handled by an AI chatbot.
• Collecting only the data needed to advise and support those customers.
• Not using NAVI AI to collect data unlawfully.
• Not asking customers to send passwords, payment card details or other highly sensitive data through the chatbot.
• Receiving and helping resolve data requests from their own customers.

NAVI may suspend or disconnect the service if a chatbot is used for spam, fraud, invasion of privacy or any unlawful purpose.

NAVI may update this policy to reflect changes to the service, to the law, or to third-party platforms.

The current version is always published on this page with its last-updated date.

For any question or request about personal data, contact NAVI WEBSITE COMPANY LIMITED:

• Email: [email protected]
• Phone: +84 776 365 886
• Address: Floor 3, An Phu Plaza, 117-119 Ly Chinh Thang, Xuan Hoa Ward, Ho Chi Minh City, Vietnam
• Business registration number: 0319325436