Terms of Service

1INTRODUCTION

These terms and policies apply to all customers using NAVI Website's website design services. By using our services, customers agree to all the terms below.

2SERVICE SCOPE

Website interface design according to requirements.
Website programming and feature installation.
Speed optimization and basic SEO structure.
Website maintenance and upgrades.
Hosting and domain services (if requested by customers).

3WORK PROCESS & PAYMENT

1Step 1: Submit interface design and feature specifications according to requirements

→Customer pays 50% of total product value to begin the programming phase.

2Step 2: Handover complete website (source code, user guide, and website deployment to hosting.)

→Customer pays the remaining 50% to complete the project.

⚠️ Note:

All payments made will not be refunded if the customer voluntarily changes or cancels the service.

4REVISION POLICY

Support revisions within the permitted scope.
Additional requests outside the initial scope will be quoted separately.

5WARRANTY & MAINTENANCE POLICY

Website is warranted for technical errors within 01 month from the handover date.
No warranty for errors caused by:
+Customer's own source code modifications.
+Installation of plugins/themes from unknown sources.
+Virus/hacking due to poor quality hosting.
Annual maintenance service (if needed by customer): 288,000 VND/month

6PRIVACY POLICY

NAVI commits to protecting all customer information.
Customer is responsible for securing login information provided during handover.

7REFUND POLICY

No refunds for deposits already paid.
If NAVI fails to complete according to the committed schedule → will refund the customer's payment according to the proportion of work not completed.

8OWNERSHIP & COPYRIGHT

After 100% payment, customer owns:
+Website source code
+Images + provided content
+Interface design
NAVI retains the right to use the demo version in portfolio unless customer requests not to use it.

9DISCLAIMER

NAVI is not responsible when customers post content that violates the law.
Not responsible when customers modify the website themselves causing errors.

10DISPUTE RESOLUTION

In case of disputes arising between NAVI Website and customers, the parties shall apply the following principles:

Both parties prioritize resolving disputes through negotiation and discussion in a spirit of cooperation and goodwill.
If negotiation fails to achieve results, the parties may request mediation through an intermediary agency or commercial mediation organization.
If mediation is unsuccessful, disputes will be resolved at a competent court according to Vietnamese law.
All disputes will be resolved in accordance with the laws of the Socialist Republic of Vietnam.

Last updated: January 2025